Satish Pradhan Dnyanasadhana College
Students Grievance Redressal Cell

Grievance/Complaint
A “Grievance/Complaint” is defined as any communication that expresses dissatisfaction about an action or lack of action, about the standard of service/deficiency of service of an institute and the complainant asks for remedial action.

Grievance Redress
Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration.

STUDENTS GRIEVANCES IN VARIOUS ISSUES
ACADEMIC MATTERS Pertaining to leave of absence, Change of Subject, Cancellation of Admission
ADMINISRTATIVE MATTERS Issue of Documents/Certificates, Facilities Provided
DISCIPLINE MATTERS Pertaining to violation of student conduct such as Teasing/Abusing fellow mates, damage to College property, Violation of Library rules, Violation of LAB/Studio Rules, etc
ATTENDANCE RELATED ISSUES Pertaining to student attendance such as cases relating to shortage of attendance due to Ill-health, Accidents, Unforeseen emergencies etc.
FEE RELATED MATTERS Matters such as excess or less fee, late fee related cases
MEDICAL MATTERS Deserving cases such as relating to ill health, accidents, unforeseen emergencies etc.
   

Procedure for Redressal of Grievances

1. An aggrieved student who has the Grievance or Grievances shall make an application first to the any of the member of Student Grievance Redressal Committee. Student Grievance Redressal Committee, after verifying the facts, will try to redress the grievance within a reasonable time, preferably within a week of the receipt of application of the student. If the student is not satisfied with the verdict or solution of the Student Grievance Redressal Committee, then the same should be placed before the Vice Principal.

2. The Vice Principal, after verifying the facts and the papers concerned and after discussion with the Chairman of the Student Grievance Redressal Committee, will place the matter before the Principal. The Principal shall either endorse the decision of the Chairman of the Student Grievance Redressal Committee or shall pass appropriate order in the best possible manner within a reasonable time, preferably within 10 days of receipt of application.